Claims+ service

Claims specialists in the client engagement team offer a bespoke package of Claims+ tools and services, based on their in depth understanding of the client’s circumstances and informed by their market expertise.

The Claims+ offer has been designed to enrich the Liberty service and add-value to the experience - giving clients greater confidence and additional insight into risk.

From the start of our relationship, we’ll talk about how you can benefit from a range of services, such as:

These claims services are designed to give you additional insight into risk, helping to protect your business in the most effective way, with or without a claim.

A key component of our Claims+ service is scenario planning. This is when we organise workshops to review a particular set of circumstances and importantly, learn through our experience with similar claims. Depending on the client and sector, we will convene a panel of loss adjusters, data analysts, claims specialists and legal experts. During the workshop we work through a scenario with the client, risk manager and broker. As the scenario unfolds we can ensure that all parties are aligned on how the policy may respond. If changes are needed to the wording, they can be made and agreed in the room. We also use the scenarios to assess how well processes work, and discuss crisis management and response strategies.

We recognise that buying insurance is a significant step. We want you to be glad you took it.